Policies, Procedures & Etiquette
Ensuring a satisfying and fulfilling experience for all of our guests is our centered focus and our policies and procedures have been created for this purpose. Please take a moment to be familiar with them and we gratefully appreciate your mindfulness of them.
Arrival Time: We suggest that you arrive at least 15 minutes prior to your appointment to allow time to check in, prepare and relax.
Late Arrivals: If you arrive late to your appointment, we will do our best to accommodate you, but cannot guarantee full-service time so as not to delay the next scheduled guest. If you arrive late to a scheduled appointment results in Aqua Blue not being able to accommodate the appointment or if less than full-service time is available, the fee for the full value of services scheduled will be charged.
Cancellations and No-Shows: If you must change or cancel your scheduled appointment, You can do this online or kindly notify us by calling 850-437-6922 at least 24 hours prior to your scheduled appointment time. Cancelling or rescheduling within 24 hours and no-shows will result in a fee assessed at the full value of the services scheduled.
Appointments: We strongly recommend scheduling your appointments in advance to ensure your preferred day and time. However, walk-ins are always welcome.
Shhhhhhh… : We strive to provide and maintain a calm, peaceful and relaxing environment to enhance your experience and effectiveness of services. We require that all cell phones, pagers, and electronic devices be muted during your visit.
Valuables: Aqua Blue Massage Inc. is not responsible for lost or stolen property.
Payment: We accept Checks, VISA, MasterCard and Discover for payment of services and products. A fee of $50.00 will be charged for ‘NSF’ checks.
Packages: Packages of services are non-refundable and non-transferrable. Packages expire 365 days from date of purchase unless stated otherwise.
Refunds | Exchanges: All sales are final and non-refundable.